Refund and Returns Policy

Twinsteps Beauty Oils Refund and Return Policy

Thank you for choosing Twinsteps Beauty Oils. We strive to provide you with high-quality products that enhance your beauty and well-being. If, for any reason, you are not satisfied with your purchase, we have outlined our Refund and Return Policy below to ensure a smooth and satisfactory experience.

1. Refund Eligibility:

  • Refunds are applicable within 30 days from the date of purchase.
  • To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
  • Proof of purchase is required, such as a receipt or order confirmation.

2. Return Process:

  • Please contact our customer service team at to initiate the return process.
  • Provide your order number, the reason for return, and any relevant details.
  • Once your return is approved, you will receive instructions on how to return the product.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping service to ensure that the return is received.

4. Inspection and Processing:

  • Once we receive your returned product, it will be inspected to ensure it meets the eligibility criteria.
  • Refunds will be processed within 5 business days after the returned product is received and approved.

5. Refund Method:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that shipping costs are non-refundable.

6. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at
  • Provide a clear description of the issue and include supporting photos if possible.
  • We will arrange for a replacement or issue a refund based on your preference.

7. Exchange Policy:

  • Unfortunately, we do not offer direct exchanges. If you need a different product, please follow the return process and place a new order.

8. Contact Information:

  • For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at

We appreciate your trust in Twinsteps Beauty Oils, and we are committed to ensuring your satisfaction with our products. Thank you for choosing Twinsteps for your beauty needs.