Refund and Returns Policy

Twinsteps Beauty Oils Refund and Return Policy

Thank you for choosing Twinsteps Beauty Oils. We strive to provide you with high-quality products that enhance your beauty and well-being. If, for any reason, you are not satisfied with your purchase, we have outlined our Refund and Return Policy below to ensure a smooth and satisfactory experience.

1. Refund Eligibility:

• Refunds are applicable within 30 days from the date of purchase.
• To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
• Proof of purchase is required, such as a receipt or order confirmation.

2. Return Process:

• Please contact our customer service team at info@twinsteps.com to initiate the return process.
• Provide your order number, the reason for return, and any relevant details.
• Once your return is approved, you will receive instructions on how to return the product.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping service to ensure that the return is received.

4. Inspection and Processing:

• Once we receive your returned product, it will be inspected to ensure it meets the eligibility criteria.
• Refunds will be processed within 5 business days after the returned product is received and approved.

5. Refund Method:

• Refunds will be issued to the original payment method used during the purchase.
• Please note that shipping costs are non-refundable.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately at info@twinsteps.com.
• Provide a clear description of the issue and include supporting photos if possible.
• We will arrange for a replacement or issue a refund based on your preference.

7. Exchange Policy:

• Unfortunately, we do not offer direct exchanges. If you need a different product, please follow the return process and place a new order.

8. Contact Information:

• For any questions or concerns regarding our Refund and Return Policy, please contact our customer service team at info@twinsteps.com.

We appreciate your trust in Twinsteps Beauty Oils, and we are committed to ensuring your satisfaction with our products. Thank you for choosing Twinsteps for your beauty needs.